Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Profile information (professional details, skills, work history)
• Business information (company name, address, tax information)
• Financial information (bank accounts for payments, billing details)
• Communications you send to us
• Timesheet and work records
• Any other information you choose to provide

We automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information
• Location data (if you grant permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Facilitate AI-powered features and matching algorithms

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: We share information when you direct us to do so
• With other platform users: Agencies, businesses, and contractors on the platform may see relevant information about you based on your role and permissions
• With service providers: Third parties who perform services on our behalf (payment processing, hosting, analytics)
• For legal reasons: When required by law, legal process, or to protect rights and safety
• Business transfers: In connection with any merger, sale, or transfer of company assets
• Aggregated data: We may share aggregated or de-identified information that cannot reasonably identify you

4. Third-Party Services

We use third-party services including but not limited to Stripe (payments), cloud hosting providers, and analytics services. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. As an early-stage startup, we cannot guarantee absolute security of your data. You use our service at your own risk and acknowledge that data breaches, while unlikely, are possible.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, including financial records required for tax and legal compliance.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, contact us at privacy@questah.com. We will respond within a reasonable timeframe, though our response may be delayed due to limited resources.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our service, you consent to such transfers. We make reasonable efforts to ensure appropriate safeguards are in place, but cannot guarantee compliance with all international data protection frameworks.

9. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUESTAH SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF YOUR PERSONAL INFORMATION. We implement reasonable security measures, but you acknowledge that no system is completely secure and that you provide information at your own risk.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@questah.com